Privacy Policy

This Privacy Policy was last updated on 11/2/2023

At Drake Services, accessible from https://drakeswindowcleaning.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by Drake Services and how we use that information.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@drakeswindowcleaning.com

Log Files

Drake Services follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Personal Information

Drake Services collects personal information such as users’ names, email addresses, physical addresses, and phone numbers, only when the user submits this information to us. Examples of the submitting of this information includes requesting service via phone calls or our request service form, scheduling a free in-person estimate, contacting us via our contact forms, and leaving a review.

We use this information for the following reasons.

Names, email addresses, and phone numbers: We store users’ names, email addresses, and phone numbers that are submitted to us in order to keep in contact with the user. Reasons for keeping in contact include verifying appointments, scheduling and/or rescheduling services, collecting payments for services, and occasional requests to leave a review and to notify the user of special service offers. Phone numbers can include phone calls and/or text/SMS messages.

Physical addresses: Physical addresses are only used to perform services for our customers.

We do store the above user information in our job booking software, The Customer Factor. This allows us to keep record of previous services performed for our customers.

If a user would like for us to delete all of their personal information from our database, we will as long as the user requests for us to delete this information. We can also share with the user the information that we have on file and make updates and changes to it if desired. To request for us to delete all of your personal information from our database or if you’d like to view or edit the information we have on file, please use the contact information at the bottom of this page.

Cookies and Web Beacons

Like any other website, Drake Services uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google Analytics

Our website uses Google Analytics. Google Analytics transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic, web page usage, how people interact with our web pages, along with information such as the browsers users use and their demographic information (age, location, etc.).

Below are listed some of the cookies that Google Analytics uses:

_ga – Used to distinguish users

_gid – Used to distinguish users

_gat – Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

AMP_TOKEN – Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

_gac_<property-id> – Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.

_ _utma – Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

_ _utmt – Used to throttle request rate.

_ _utmb – Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

_ _utmc – Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

_ _ utmz – Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

_ _utmv – Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

You may opt-out of Google Analytics cookies on ALL sites here.

Data Stored and Shared with Third Parties

We may store your information with trusted third parties such as our Google/social media accounts in order to run advertisements. If you would like us to remove your data from our third party partners, please contact us and let us know.

Security

We take commercially reasonable steps to protect the personal data you provide to us from misuse, disclosure or unauthorized access. We only share your personal data with trusted third parties who use the same level of care in processing your personal data as we do. That being said, we cannot guarantee that your personal data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.

For Residents Outside the United States

Please note that our website and servers are located in the United States. If you are located outside of the United States, be aware that any personal and non-personal information you provide to us will be transferred to the United States. By using our website and providing us with information in any way, you consent to this transfer and our use of the information and data provided by you in accordance with this Privacy Policy. If you have any questions please contact us via the contact information at the bottom of this page.

“Do Not Track” Signals

California Law requires us to disclose how we respond to “Do Not Track” signals. We currently do not respond to browser “Do Not Track” signals.

Third Party Privacy Policies

This Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Drake Services does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Drake Services. This policy is not applicable to any information collected offline or via channels other than this website.

Future Changes

We regularly review and update this Privacy Policy and may change, add, or remove portions as is needed. If changes made to this Privacy Policy affect how we use your personal data/information, we will notify you here or in a notice on our home page. We will also update the revision date at the top of this Privacy Policy page. We recommend checking this Privacy Policy from time to time to remain informed of any changes.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Feel free to contact us if you have any questions or concerns.